Spa policy

• Appointment & tardiness policy

Please arrive 10 minutes earlier for your appointment to ensure that we can start your massage session on time. A late arrival might shorten your massage session time.

• Cancellation/Rescheduling Policy

We understand that things happen. Please give us at least 24 hours notice for either cancellation or reschedule. Any cancellations with less than 24 hours of notice will be taken 50% cancellation fee from the full amount of service value. This also applies to appointments made the same day.

• Bring your IDs

Please bring your photo ID to the reception area when checking in, and for any discounts that may apply for your first visit with us.

• Payment Methods

We take cash, Visa, Mastercard, Zelle, and Venmo ($5 discount). We do not take personal checks and America Express.

• Personal Items

Please leave any valuable personal items at home if at all feasible. We can offer a locker during the massage services, but we are not responsible for any loss of personal items.

• Gratuity

Tips are not included in your spa service prices. When leaving, please leave any cash tips at the front desk. Tipping envelopes are available at the front desk for cash tips, or you can charge tipping to your credit card. Tipping is not mandatory, but it is always appreciated.

• Accessibility

Try bringing a personal care assistant if such help is necessary. SOLEFUL MASSAGE is handicapped accessible and wheelchairs are welcome. For accessibility services please give us a 24-hour notification for appointments.

• Service Animals and Pets

SOELFUL MASSAGE does not allow pets of any kind into the building, we do allow trained service animals.

• Children

We urge that you refrain from bringing youngsters to the SOLEFUL MASSAGE in order to preserve the tranquil ambiance. Minors under the age of 16 are required to be accompanied by an adult, and all kids under the age of 18 must have an individual older than 18 sign their initial consultation document. It is the job of the individual older than 18 to keep an eye on the child's actions.

• Quiet and Clean Environment

When checking in at SOLEFUL MASSAGE, please remain your electronic devices in silence mode and talk quietly. We change the bedsheets, towels, and other items used by the previous clients before welcoming the next client into the massage rooms. We follow the CDC Covid cleaning and disinfecting guidance to provide a sanitized and clean environment for our clients.

• What to Wear for Your Massage Session

Please come with comfortable clothes to the area where you request massage service. If this is your inaugural therapy, feel free to inquire at the reception or to the therapist what you ought to wear for the session. Please share if you have any queries such that we can ensure your satisfaction.

• Communicating Your Desires

All aspects of treatment can be modified by your desires, including the amount of pressure, the lighting, the type of music, the room temperature, and whether you want to have a conversation or enjoy the session in silence. Please feel free to ask any questions you have. Your therapist will value knowing what you're thinking and to clarify your concerns.

• Health, Allergies, or Pregnancy Considerations

Please inform if you have any medical conditions (including surgical), constraints, allergic reactions to medicines or fruits, physical ailments, medicines you are currently taking, or if you are pregnant, notes that the massage services are only supplied if you are beyond your first 12 weeks. If you experience any pain during your therapy, please let our therapist know right away.

• This is a Professional Spa

Our licensed therapists and estheticians are all here to assist you in improving your overall wellbeing and comfort. If a therapist suspects a client is acting improperly, they have the authority to immediately terminate therapy and refer you to the front desk. We retain the choice to deny or terminate service to anybody who exhibits improper or disturbing conduct in our Spa environment with a fully charged amount of service value.